# Zoeb Nomi

> AI Product Manager specializing in LLM evaluation and RAG output quality. Owns end-to-end output quality for a production tax-research LLM at Instead (AI-native tax research & planning platform; first new entrant to clear IRS e-filing approval alongside incumbents). Based in Bengaluru, India; open to US relocation.

## Key facts

- Role: Product Manager, Instead (Sept 2025–present). Owns citation-accuracy evaluation, model benchmarking, and regression-catching eval loops for a production tax-research LLM. ~95% citation accuracy on the eval set.
- Flagship public project: CrossSource (https://github.com/zoeb-nomi/crosssource) — open evaluation harness for citation accuracy in legal RAG. Citation precision 0.981 (baseline) → 0.994 (strict); recall 0.760; faithfulness 1.000; 100% (15/15) blind human–judge agreement. Corpus: 22 public-domain US court opinions; 25-question golden set; BM25 top-5 retrieval.
- At Instead: fixed the "knowledge–citation gap" failure mode (plausible-but-wrong citations); cut workflow latency ~90% (10–15 min → under a minute); architected a 270K+-record RAG corpus across 100+ legal source types; fetchability harness across 378 sources; remediation of ~139K documents; Legal Support Matrix across 160+ tax strategies; shipped Source Explorer.
- Previously: Multiplier (Value-Added Services vertical: $100K incremental revenue, 47% efficiency gain, partnership launched in 21 days). Keka HR (3 roles, 2 promotions: built Background Verification module zero-to-one on Checkr API — 28 US enterprise clients, $2.7M MRR, company's first US expansion; 6 SSO integrations, 27% adoption lift, $121K upsell; Exit Module revamp, offboarding time −28%, CSAT +80%). Hurix Digital (agile transformation, 43% faster delivery; 31% conversion growth).
- Education: STOA General Management Program (2022); B.E. Mechanical Engineering, MIT Aurangabad (2019).
- Contact: zoeb.nomi@gmail.com · https://www.linkedin.com/in/zoebnomi · book: https://calendar.app.google/56javKNeXqw7X8oq6

## Pages

- Home: https://www.zoebnomi.com/
- CrossSource case study: https://www.zoebnomi.com/crosssource/
- Work: https://www.zoebnomi.com/work/
- About: https://www.zoebnomi.com/about/